Refund policy

We want to be sure you’re as happy with your Ranch Cooler products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days* of your purchase, provided it has not been customized, is unused and is still in its original packaging, and it meets the remaining eligibility criteria outlined below.


 

Ins and Outs of the Ranch Cooler Return Policy
 

To be eligible for a free return, the following criteria must be met:

All returns must be related to a theranchcooler.com order.

All merchandise must be unused, undamaged and returned in its original packaging.

All returns must be processed through our Returns portal within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided.

All returns must have a packing slip provided.

All returns must be dropped off at a UPS drop-off point. If you do not have access to a UPS drop-off point, you will be responsible for paying return shipping.

Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used. 

If you choose to return your product by methods other than the free UPS shipping option. 

Any shipping costs from the original order and any additional return shipping costs are non-refundable. 

For exchanges, please return your item(s) for a full refund and place a new order on theranchcooler.com for the correct item. 


SHIPPING YOUR RETURN
 
We recommend the following guidelines when shipping your return:

Pack your item securely to ensure there is no damage to the returned product during transit.

You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.

Insert any related paperwork inside your box. This can include your  original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.

You will receive your prepaid shipping label once you submit your return.

Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include original order information the box (do NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.